1. Overview
This article explains how Coffeeangel eGift Cards, store credit and Online Loyalty & Rewards work together on coffeeangel.com. It covers:
Buying and sending Coffeeangel eGift Cards
Receiving and using store credit (including loyalty rewards)
How expiry works
The difference between our online and café gift cards and rewards
If you are looking for our café loyalty programme and physical gift cards, please see:
"Coffeeangel Café Loyalty Programme" and "How to Purchase & Redeem Café Gift Cards".
2. Coffeeangel eGift Cards (online)
Buying an eGift Card
eGift Cards are purchased on coffeeangel.com.
You choose the amount, add a personal message and the recipient's email address.
The recipient receives a unique eGift Card code by email.
Using an eGift Card
eGift Cards can be used only on coffeeangel.com.
At checkout, enter the eGift Card code; any remaining balance stays on the card for future orders.
eGift Cards cannot be used in our cafés or exchanged for cash.
(For step‑by‑step instructions, see: "How to Use Gift Cards & Store Credit at Checkout".)
3. Store credit on coffeeangel.com
On coffeeangel.com, "store credit" refers to value issued to you as a code, not value on a separate card. You might receive store credit:
As part of our Online Loyalty & Rewards programme
As a welcome bonus for your first online order (when applicable)
As a goodwill credit from our support team (for example, after an issue with an order)
How store credit works
Your store-credit code is sent to you in the email that issues it. Keep that email — the code is how you spend the credit.
At checkout, enter your store‑credit code in the "Discount code or gift card" field and click "Apply". There is no separate store‑credit button and no balance shown automatically.
Store credit is applied to your order value (excluding any items or charges that are not eligible for discounts).
Store credit earned online is only valid on coffeeangel.com and cannot be used in our cafés.
To see what is left on a code, paste it on our Check your balance page. No login needed.
To see each credit and its own "Use by" date, open your Gift Wallet in your account. A single balance can be made up of several credits with different dates, so the Gift Wallet is the place to check. Your gift cards and transaction history are there too. You will need to be logged in.
4. Online Loyalty & Rewards – earning store credit
Our Online Loyalty & Rewards programme rewards you with store credit based on your lifetime online spend at coffeeangel.com (excluding shipping and discounts).
You move through three online spend tiers:
Tier 1 – €250+ total online spend
Earn 5% store credit on eligible online orders.
Tier 2 – €500+ total online spend
Earn 7.5% store credit on eligible online orders.
Tier 3 – €1000+ total online spend
Earn 10% store credit on eligible online orders.
Key points:
Your lifetime online spend and tier are tracked automatically once you shop while logged into your account.
As soon as you cross a tier threshold (€250, €500, €1000), future eligible orders earn at the new percentage.
Store credit is usually issued when an order is paid; if an order is refunded, related credit may be reversed.
Some products or promotions may not earn rewards; any exclusions will be clearly stated on the relevant product or campaign.
5. Welcome bonus (online only)
New online customers may receive a welcome store credit as a thank you for placing their first order with Coffeeangel online.
Earn €5 welcome credit on your first online order over €25 (excluding shipping), when this promotion is active.
The welcome credit is issued once your order is marked as paid and is valid for 60 days from that date.
Welcome credit can only be used on coffeeangel.com and cannot be redeemed in our cafés.
The welcome bonus is available on qualifying first online orders placed on or after 10 February 2026 as part of our updated Online Loyalty & Rewards programme.
If the qualifying order is cancelled or refunded in full, the welcome credit may also be cancelled.
6. Expiry and validity
eGift Cards
Online eGift Cards never expire.
Any remaining balance stays on the card for future orders on coffeeangel.com.
Store credit (including loyalty & welcome credit)
Online store credit issued through Online Loyalty & Rewards or as a welcome bonus is valid for 60 days from the date it is issued, unless stated otherwise.
Goodwill credit does not expire. If our team issues you credit because something has gone wrong with an order, it stays on your account until you use it.
Where credit carries a "Use by" date, that date is shown in the email that issued the credit, and in your Gift Wallet, which lists each credit separately with its own date. Once credit has expired, it can no longer be used.
If we extend expiry as part of a special promotion, this will be clearly mentioned in the promotion terms.
Welcome credit is valid for 60 days from the date it is issued and is only available on first online orders placed after 10 February 2026.
Store credit is not transferable between accounts and cannot be exchanged for cash.
7. Online vs café: what's separate?
Coffeeangel operates separate systems for online and café payments and rewards:
Online (coffeeangel.com)
eGift Cards purchased on coffeeangel.com
Store credit and Online Loyalty & Rewards (tiers: 5% at €250+, 7.5% at €500+, 10% at €1000+)
Welcome credit and online-only promotions
In our cafés
Café Gift Cards, bought in our cafés or online
Café loyalty points collected at the till
Because these systems are separate:
Online eGift Cards and store credit cannot be used in our cafés.
Café Gift Cards and loyalty points cannot be used on coffeeangel.com.
We cannot transfer balances between the two. If you have ended up with the wrong card, we will refund the original order so you can buy the right one.
For full details of the café programme, including points, physical gift cards and expiry, please see the articles in our "Café Gift Cards & Loyalty" section.
8. FAQs
Where can I see my online store‑credit balance?
Paste your code on our Check your balance page and it will show what is left on that code. No login needed. To see each credit you hold and its own "Use by" date, open your Gift Wallet in your account — you will need to be logged in. To spend credit, enter the code in the "Discount code or gift card" field at checkout.
Can I combine an eGift Card and store credit on the same order?
No. Checkout has a single "Discount code or gift card" field and only one code applies per order, so you can't use an eGift Card and store credit (or a discount code) together. Use one now and keep the other for a future order.
I have a Café Gift Card. Can I use it online?
No. Café Gift Cards can only be redeemed in our cafés.
What happens if I return an order paid with store credit or an eGift Card?
Where possible, we will refund the applicable amount back to the original method (store credit or eGift Card). Any adjustments will be confirmed by our team.
The recipient hasn't received their eGift Card email — what should they check?
eGift Cards are sent immediately by email after purchase. If the email hasn't arrived, please ask the recipient to:
Check their Spam or Junk folder — automated emails are commonly filtered here.
Check Promotions, Other, or Updates tabs (e.g. in Gmail).
Check any corporate or company email quarantine — business email addresses often have strict security filters that can block automated emails, even when the address is correct.
Search their inbox for "Coffeeangel" or "gift card".
If the email address was entered incorrectly at checkout, or the issue persists, please contact us at shop@coffeeangel.com or via live chat with your order number and we'll resend it to the correct address.
9. Need more help?
If you are unsure whether something counts as an eGift Card, store credit or loyalty, or if a balance doesn't look right, please contact us via live chat on coffeeangel.com or email shop@coffeeangel.com and we'll be happy to take a look.
The Coffeeangel Online Team