Looking for in-store gift cards or loyalty? Click here!
đ´ Important: Online eGift Cards, In-Store Gift Cards, and Coffee Card Gift Bundles are not interchangeable.
Are online and in-store gift cards interchangeable?
Are online and in-store gift cards interchangeable?
No. Online eGift Cards can only be used at coffeeangel.com. In-Store Gift Cards and Coffee Card Gift Bundles can only be used in Coffeeangel shops.
Can I transfer my balance between card types?
Can I transfer my balance between card types?
No, balances cannot be transferred between online and in-store cards.
Can I reload my gift card?
Can I reload my gift card?
In-store gift cards: Yes, at any Coffeeangel shop.
Online eGift Cards and Coffee Card Gift Bundles: No.
Do gift cards or bundles expire?
Do gift cards or bundles expire?
No, none of our gift cards or bundles have an expiry date.
What if I lose my card?
What if I lose my card?
Physical cards: Lost cards cannot be replaced.
Digital cards: Contact us and weâll do our best to help.
Can I use a gift card to buy another gift card?
Can I use a gift card to buy another gift card?
No, gift cards cannot be used to purchase additional gift cards.
Can I use my online gift card in-store?
Can I use my online gift card in-store?
No, in-store and online gift cards are separate. See our In-Store Gift Cards & Loyalty collection for details.
My recipient hasn't received their eGift Card email â what should they check?
My recipient hasn't received their eGift Card email â what should they check?
eGift Cards are sent instantly by email once your order is complete. If the recipient hasn't received theirs, please ask them to check the following:
Spam or Junk folder â most email providers filter automated emails here automatically.
Promotions, Other, or Updates tabs â Gmail and some other providers may sort eGift Card emails into these tabs.
Corporate or company email quarantine â if the recipient uses a business email address (e.g. a company domain), their employerâs security filters may block or quarantine automated emails like eGift Cards. This is common with large organisations. We recommend asking them to check with their IT team, or providing a personal email address instead.
Search their inbox â try searching for âCoffeeangelâ or âgift cardâ in case the email has been filed or sorted automatically.
If the email address entered at checkout was incorrect, please contact us with your order number and the correct email address and we will resend your eGift Card straight away. You can reach us via live chat or at shop@coffeeangel.com.
Who do I contact for help?
Email shop@coffeeangel.com or use live chat.
Still have questions? Please contact us.