We have two kinds of gift card, held on separate systems: one to spend online at coffeeangel.com, and cards to spend in our cafés. They're not interchangeable — a card for one won't work in the other — so it's worth checking you're buying the right one before you pay.
Not sure which card you are holding, or how much is left on it? Paste the code on our Check your balance page — it will work out which system the code belongs to and show you the balance. No login needed.
If you hold store credit as well, open your Gift Wallet in your account. It shows your gift cards and each credit with its own "Use by" date. You will need to be logged in.
Quick Comparison Table
Feature | Online eGift Card | Café Gift Cards | Coffee Card Bundle | Send a Coffee |
Where to Buy | coffeeangel.com | coffeeangel.com & cafés | coffeeangel.com & cafés | Online |
Delivery | Email (digital) | Physical/digital card | Physical pack of 10 cards | Digital |
Where to Redeem | Online only | Cafés only | Cafés only | Cafés only |
Reloadable | No | Yes | No | No |
Expiry | None | None | None | None |
Balance Check | Check your balance page | Check your balance page | No balance to check — each card is one coffee. | Check your balance page |
None of these cross over: an online card is online-only, café cards are café-only.
A note on the Coffee Card Bundle: each card in the bundle is redeemed in one of our cafés for one coffee. It does not hold a money balance, so there is nothing to check — hand the card over at the till and that is your coffee.
A note on Send a Coffee: each Send a Coffee is created by hand by our team, Monday to Friday, 7am–2pm. It is not instant, so please allow for that if you are sending one as a last-minute gift.
Refunds & Returns
Gift cards cannot be exchanged for cash. If you have bought the wrong type, we will refund the original order so you can buy the right one — email shop@coffeeangel.com. The refund goes back to whoever paid for the card.
Lost or Stolen Cards
Physical cards: We cannot replace lost or stolen physical cards.
Digital cards: Please contact us as soon as possible and we will try to assist.
Choosing Your Gift Card Value
You can select from preset amounts or enter a custom value (within the allowed range) when purchasing an eGift Card.
Using Gift Cards with Discount Codes
Online, a gift card code is entered in the single "Discount code or gift card" field at checkout, and only one code applies per order. So you can use one online gift card per order, not two — and you can't apply an online gift card and a separate discount code to the same order. In our cafés, gift cards are spent at the till like any other payment.
eGift Card not received? Online eGift Cards are delivered by email immediately after purchase. If the recipient hasn’t received theirs, please ask them to check their Spam or Junk folder, Promotions or Other tabs (e.g. Gmail), and any corporate email quarantine. Business email addresses are more likely to have strict security filters that may block automated emails. If needed, we can resend to a personal email address — just contact us at shop@coffeeangel.com or via live chat.
Questions?
If you’re unsure which card to buy, please contact us at shop@coffeeangel.com or via live chat.
The Coffeeangel Online Team