Before you redeem, read this.
Choose a reward that is no bigger than your order. A reward comes off the whole sale and it cannot be split across two visits. If you redeem a €50 reward against a €10 order, the remaining €40 is gone. The points are removed from your balance and we cannot get them back for you.
So pick the largest reward that is worth the same as your order or less. If your order comes to €10.70, redeem the €10 reward, not the €50 one. Any points you do not redeem stay on your account for next time.
Note: our café loyalty programme is only valid for purchases in our cafés. Points and rewards cannot be used online. Online orders on coffeeangel.com earn store credit under a separate scheme — see Online Loyalty & Rewards.
How you earn points
Your phone number is your loyalty account. You earn points on what you buy in our cafés and redeem them for money off at the till.
Earn 5 points for every €1 spent in a single transaction.
Points are earned on food, drink and retail coffee, including bags of beans.
Hardware and brewing tools do not earn points — grinders, brewers, kettles, scales and similar equipment.
Points expire 12 months after they are earned.
Points cannot be earned or redeemed online.
What your points are worth
The rate is flat: 100 points is worth €1.00 off. Every reward comes off the entire sale.
There are 15 reward levels:
Points | Reward |
100 | €1.00 off |
200 | €2.00 off |
300 | €3.00 off |
400 | €4.00 off |
500 | €5.00 off |
750 | €7.50 off |
1,000 | €10.00 off |
1,250 | €12.50 off |
1,500 | €15.00 off |
2,000 | €20.00 off |
2,500 | €25.00 off |
3,000 | €30.00 off |
3,500 | €35.00 off |
4,000 | €40.00 off |
5,000 | €50.00 off |
The steps between levels are uneven, but the rate never changes. 100 points is always €1.00, whichever reward you pick.
How to redeem
Ask our team at the till in any of our cafés and they will apply your reward to your order.
Your reward is applied using your linked card or your phone number.
You can redeem one reward per transaction.
Any points you do not redeem stay on your account for your next visit.
What happens if my reward is worth more than my order
The difference is lost. Permanently.
A reward is applied to the entire sale, and a reward cannot be split across two sales — even if you do not use its full value on the first one. Once a reward is redeemed, the points are removed from your balance for good.
If you redeem a €50 reward against a €10.70 order, you have used €10.70 of it and lost €39.30. There is no leftover credit and we cannot restore the points.
Always redeem the largest reward that is worth the same as your order or less. On a €10.70 order, that is the €10 reward. Save the bigger rewards for bigger orders — retail coffee, brew kit or a round for the office.
First-time registration
Step 1: place your order in any of our cafés.
Step 2: before payment, enter your mobile phone number on the customer display screen.
Step 3: choose your payment method.
If paying by card (credit or debit)
Your card is automatically linked to your phone number.
You will receive an SMS confirmation.
Future purchases with the same card earn points automatically, with no phone number needed.
You will receive a text message each time points are added.
If paying by cash
Enter your phone number each time to earn points.
Your points are linked to your phone number.
Adding another card to your account
Step 1: during checkout, enter your phone number on the customer display before paying.
Step 2: pay with the new card.
Step 3: the card is now linked, and future purchases with it will earn points automatically.
Checking your balance
Not sure what you are holding, or whether it is for online or our cafés? Paste the code on our Check your balance page and it will tell you what it is, the balance and whether it is for online or a café. No login needed.
For café loyalty points, you also get a text from us each time you visit and pay showing your balance, unless you have switched those texts off. You can also check on your next café visit by entering your mobile number on the customer display at the till, or view your points and linked cards any time on our secure loyalty page.
Still not sure? Email shop@coffeeangel.com and we will check it for you.
When points expire
Points expire 12 months after they are earned.
Is this the same as online rewards
No. They are two separate schemes and they do not connect.
Café loyalty is points, earned and redeemed in our cafés only.
Online loyalty is issued as store credit on coffeeangel.com — see Online Loyalty & Rewards.
Café points cannot be spent online and online store credit cannot be spent in our cafés.
FAQs
Q: I received an SMS saying I have enough points for 8 levels of rewards — what does this mean?
A: it means your balance is large enough to cover several of the reward levels in the table above, not that you have eight separate rewards to spend. You redeem one reward per transaction, and the reward you choose comes off the entire sale.
Choose the level that is worth the same as your order or less. If you pick a reward worth more than your order, the difference is lost and the points cannot be returned. The points you do not redeem stay on your account for next time.
Q: Can I use two rewards on one order?
A: no. One reward per transaction.
Q: Can I save the unused part of a reward for my next visit?
A: no. A reward cannot be split across two sales. Whatever value you do not use is lost, so pick a reward no bigger than your order.
Q: Do I need to give my phone number every time?
A: no. Once your credit or debit card is linked, points are added automatically. Enter your phone number only when enrolling for the first time, paying with cash or adding a new card to your account.
Q: Do I earn points on a grinder, brewer or other equipment?
A: no. Hardware and brewing tools — grinders, brewers, kettles and scales — do not earn points. Food, drink and retail coffee do. You can still redeem a reward against an equipment purchase, you just will not earn points on it.
Q: Why didn't I get points?
A: check whether you used a linked card. If you are using a new card or paying cash, enter your phone number before you pay. Also check what you bought — hardware and brewing tools do not earn points.
Q: Do my points expire?
A: yes. Café loyalty points expire 12 months after they are earned.
Q: Can I use this online?
A: no, this is for purchases in our cafés only. Online orders on coffeeangel.com earn store credit through a separate scheme — see Online Loyalty & Rewards.
Need help
Ask our team in any café or email shop@coffeeangel.com.
The Coffeeangel Online Team