At Coffeeangel, we believe in transparency and honesty in everything we do - from ethically sourcing our coffee beans to how we communicate with you, our valued customers.
Why We're Reaching Out
We want to inform you about upcoming changes to our shipping rates that will take effect on May 1, 2025. We understand that price increases are never welcome news, but we wanted to explain the reasons behind these changes and give you plenty of notice.
What's Changing
Our updated shipping rates will be:
Delivery Option | Current Rate | New Rate (from May 1, 2025) |
Local Collection from our shops | FREE | FREE |
Orders over €35.00 to all-Ireland addresses | FREE | FREE |
Orders €35.00 or less to all-Ireland addresses | €6.50 | €8.50 |
Orders to mainland UK | €11.50 | €15.50 |
Why Are We Increasing Shipping Charges?
As many of you may be experiencing in your own businesses and households, costs have been steadily increasing across many sectors. Here's why we need to adjust our shipping rates:
Rising Courier Costs
DPD, our delivery partner, has increased their base rates by 4% from April 1, 2025. On top of this, they apply energy surcharges (currently 9%) and VAT to each delivery. For example, a recent invoice shows Coffeeangel is charged well over €8 (including VAT and surcharges) for a single Irish delivery, and nearly €15 for a UK delivery-significantly more than our previous customer charges.
Absorbing Extra Costs
Until now, we’ve been absorbing part of the shipping costs for you, especially for UK orders. We’ve also never charged for the high-quality, sustainable packaging or the time our team spends carefully preparing each order for dispatch. These costs have continued to rise.
Sustaining Quality & Service
We want to ensure your orders arrive quickly, safely, and in perfect condition. Adjusting our shipping rates means we can keep offering the reliable service and quality you expect from Coffeeangel.
Our Commitment to Value
Despite these increases, we remain committed to offering great value:
Free shipping remains for Irish orders over €35 and all local collections.
We’ll continue using sustainable packaging and careful handling for every order.
We’re always looking for ways to streamline and improve our delivery process.
Frequently Asked Questions
Q: Why do you charge more for UK deliveries?
A: Delivering to the UK involves higher courier fees, customs processes, and additional surcharges. Our new rate reflects the actual cost charged by DPD, as shown on our invoices.
Q: Are you making a profit on shipping?
A: No. Our new rates are set to cover what DPD charges us, plus packaging and handling. We do not profit from shipping fees.
Q: Will you review shipping rates if costs go down?
A: Absolutely. If our courier costs decrease, we’ll review our shipping rates accordingly.
Q: Can I still collect my order for free?
A: Yes! Local collection from any Coffeeangel shop remains free.
Looking Ahead
We truly appreciate your understanding and continued support. By adjusting our shipping rates to better reflect actual costs, we can continue to focus on what matters most - providing you with exceptional specialty coffee while maintaining the level of service you've come to expect from Coffeeangel.
If you have any questions about these changes, please don't hesitate to reach out to our team at hello@coffeeangel.com.
Thank you for being part of our coffee journey!
The Coffeeangel Team