Your EU Consumer Rights
You have the right to return most online purchases within 14 days of delivery for any reason. For “change of mind” returns, you are responsible for return shipping. For faulty, damaged, or incorrect items, Coffeeangel covers return shipping. Refunds are issued within 14 days of receiving your return or proof of shipment.
Exceptions
Coffee - whole bean or ground, personalised items, and digital goods are non-returnable unless faulty.
Under EU law (Directive 2011/83/EU), you have:
14-day cooling-off period: Return most items bought online for any reason within 14 days of receiving them.
30-day delivery guarantee: Receive your order within 30 days unless otherwise agreed.
2-year protection against faults: Get repairs, replacements, or refunds for faulty items for up to 2 years.
How Our Policy Works
Non-Faulty Returns (Change of Mind)
Timeframe: 14 days from delivery
Condition: Unused, in original packaging with tags
Refund: Full item price (excluding original shipping)
Return shipping: Customer’s responsibility
Faulty or Damaged Items
Timeframe: Report within 14 days of discovery (up to 2 years)
Refund/Replacement: Free return shipping + full refund/replacement
Proof: Photos/video of issue may be required
Exceptions
Perishables (e.g., coffee beans)
Custom/personalised items
Digital products (e-books, gift cards)
How to Start a Return
Log in to your account and go to “Order History.”
Select the item and click “Return.”
Follow the prompts to print your return label (if applicable).
Refunds are issued within 14 days of receiving your returned goods or proof of return shipment.
We aim to handle all returns responsibly, prioritising repair, reuse, or recycling of returned goods wherever possible, in line with EU sustainability principles.
You can also write to us at: Coffeeangel, 3 Trinity Street, Dublin, D02 H684, Ireland.
Your statutory rights under EU and Irish law are not affected.