If your item is faulty or not as described within 2 years of delivery, you are entitled to a repair, replacement, or refund. Coffeeangel covers return shipping for faulty items.
Where possible, we will offer a repair as the first remedy, followed by replacement or refund if repair is not feasible.
If your item arrives damaged or develops a fault:
Contact us immediately with photos/video of the issue.
We’ll arrange a free return label.
Choose:
Replacement (same item)
Store credit + 10% bonus
Full refund
Note: For faults discovered after 6 months, we may require proof the issue existed at delivery.
Your statutory rights under EU and Irish law are not affected.