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Faulty or Damaged Items

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Written by Support
Updated this week

If your item is faulty or not as described within 2 years of delivery, you are entitled to a repair, replacement, or refund. Coffeeangel covers return shipping for faulty items.

Where possible, we will offer a repair as the first remedy, followed by replacement or refund if repair is not feasible.


If your item arrives damaged or develops a fault:

  1. Contact us immediately with photos/video of the issue.

  2. We’ll arrange a free return label.

  3. Choose:

    • Replacement (same item)

    • Store credit + 10% bonus

    • Full refund

Note: For faults discovered after 6 months, we may require proof the issue existed at delivery.

Your statutory rights under EU and Irish law are not affected.

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