Welcome to our Klarna FAQ! We’re excited to offer Klarna as a flexible payment option on our new webshop. Here’s everything you need to know about shopping with Klarna at Coffeeangel.
What is Klarna?
Klarna is a leading European payment provider that lets you shop now and pay later. Trusted by over 150 million shoppers worldwide, Klarna offers secure, flexible payment solutions-including interest-free instalments and pay later options.
How does Klarna work at checkout?
Add your items to the cart and proceed to checkout.
Select Klarna as your payment method.
Enter your details and, if approved, complete your purchase.
Klarna will send you an email confirmation and reminders when it’s time to pay.
Manage your orders and payments in the Klarna app or online.
What payment options does Klarna offer?
Pay in 3 Instalments: Split your purchase into three equal, interest-free payments. The first payment is taken when your order is confirmed; the next two are automatically collected 30 and 60 days later.
Pay Later (if available): Pay up to 30 days after your order is shipped-no interest, no fees.
Am I eligible to use Klarna?
You must be at least 18 years old.
Klarna’s approval depends on factors like your order value, previous order history, and your financial situation.
Klarna may perform a soft credit check, but this will not affect your credit score.
What do I need to provide to use Klarna?
Your mobile phone number
Email address
Current billing address
Debit or credit card details
How do I manage my Klarna payments?
Download the Klarna app or log in at klarna.com to view and manage your orders, make payments, or get help.
Klarna will send reminders before each payment is due.
What happens if I miss a payment?
Klarna will automatically retry to collect the payment. If unsuccessful, they’ll try again after 7 days, and then once more after another 7 days.
If payments are still missed, Klarna may issue a statement for the full outstanding amount, payable within 15 days.
Late or missed payments may result in fees or interest and could affect your ability to use Klarna in the future. However, your credit score will not be impacted by using Pay in 3, even if you pay late.
As a last resort, Klarna may use a debt collection agency.
Is Klarna safe to use?
Yes. Klarna uses strong anti-fraud controls and secure technology to protect your information and payments.
How do returns and refunds work with Klarna?
Follow our usual returns process and keep your tracking number.
Log in to your Klarna account and select “Report a return” to pause your payment schedule.
Once your return is processed, Klarna will update your payment plan or issue a refund.
What if there’s a problem with my order?
If your order is damaged, faulty, or missing, report the problem in your Klarna account to pause your payment.
Contact us for help resolving the issue. Klarna will adjust your statement once the issue is resolved.
Who do I contact for Klarna support?
Visit Klarna’s Customer Service for 24/7 support via chat or phone.
Manage your purchases and get help in the Klarna app.
Still have questions?
If your question isn’t answered here, please reach out to us via our Intercom help centre or contact Klarna directly through their customer service page or app.
Shop now, pay later, and enjoy a smoooth Coffeeangel experience with Klarna!