# Coffeeangel Help Center

> Help center for Coffeeangel

## Sustainability at Coffeeangel

- [Our Sustainability Commitment](http://help.coffeeangel.com/en/articles/11201442-our-sustainability-commitment.md): Discover how Coffeeangel is reducing our environmental footprint and supporting a better future.
- [Coffeeangel's Environmental Commitments: Creating Lasting Impact](http://help.coffeeangel.com/en/articles/12514172-coffeeangel-s-environmental-commitments-creating-lasting-impact.md): Discover our comprehensive approach to sustainability, including our Nature Capital Credit partnership, smart packaging choices, and why we focus on systems-level environmental change rather than t...
- [Coffeeangel: Brewing a Better Future with Biodiversity](http://help.coffeeangel.com/en/articles/10285499-coffeeangel-brewing-a-better-future-with-biodiversity.md): 5% of profits over the next 5 years have been committed to purchase Nature Capital Credits at Dunsany Nature Reserve
- [Coffeeangel & ReCup](http://help.coffeeangel.com/en/articles/12506954-coffeeangel-recup.md): Learn why we chose ReCup recyclable paper cups with EarthCoating® technology, how they compare to compostable alternatives, and get step-by-step recycling instructions for your office or home.
- [How to Dispose of Coffeeangel Packaging: Your Complete Guide](http://help.coffeeangel.com/en/articles/12514276-how-to-dispose-of-coffeeangel-packaging-your-complete-guide.md): Simple, clear instructions for recycling and composting all Coffeeangel packaging, including ReCup coffee cups, food containers, lids, and coffee bags. Help us close the loop on sustainability.
- [Our Approach to Reusable Cups: Working Together for the Environment](http://help.coffeeangel.com/en/articles/12514189-our-approach-to-reusable-cups-working-together-for-the-environment.md): Understand our reusable cup policy, hygiene guidelines, and why we focus on substantial environmental investments rather than individual transaction discounts.
- [Packaging & Waste](http://help.coffeeangel.com/en/articles/11201491-packaging-waste.md): Our approach to packaging, recycling, and waste reduction.
- [How we source our coffee](http://help.coffeeangel.com/en/articles/11201478-how-we-source-our-coffee.md): Traceability, why we do not lead with certifications, and a straight answer on whether our coffee is organic.
- [Energy & Equipment](http://help.coffeeangel.com/en/articles/11201485-energy-equipment.md): How Coffeeangel reduces energy use and carbon footprint in our shops.
- [Social Responsibility & Community](http://help.coffeeangel.com/en/articles/11201496-social-responsibility-community.md): How Coffeeangel supports our staff, local community, and social causes.
- [Our Ongoing Journey](http://help.coffeeangel.com/en/articles/11201499-our-ongoing-journey.md): Sustainability is a journey. Learn how we’re always improving.
- [What is Montalvo DECAF, Colombia?](http://help.coffeeangel.com/en/articles/13362577-what-is-montalvo-decaf-colombia.md): Our Montalvo DECAF, Colombia is a washed Colombian coffee decaffeinated in Manizales using a natural sugarcane Ethyl Acetate \(EA\) process that keeps sweetness, fruit and chocolate‑like flavours wit...

## Store Locations & Hours

- [What time do our cafés open?](http://help.coffeeangel.com/en/articles/15913370-what-time-do-our-cafes-open.md): Opening hours for our ten cafés across Dublin and Monaghan.
- [Where are our cafés?](http://help.coffeeangel.com/en/articles/13192752-where-are-our-cafes.md): Addresses for our ten cafés across Dublin and Monaghan.

## Orders & Shipping

- [Updates to Our Shipping Costs: Effective May 1, 2025](http://help.coffeeangel.com/en/articles/11180611-updates-to-our-shipping-costs-effective-may-1-2025.md): Explaining increases in DPD Courier shipping charges
- [Shipping Rates & Delivery Information](http://help.coffeeangel.com/en/articles/11193813-shipping-rates-delivery-information.md): Up-to-date guide to all shipping options, rates, delivery times, and restrictions for Ireland, the UK, EU, and international orders.
- [Order Tracking & Delivery Status](http://help.coffeeangel.com/en/articles/11193943-order-tracking-delivery-status.md): Step-by-step instructions for tracking orders, understanding delivery statuses, and what to do if your order is delayed or missing.
- [Customs & Import Duty Guide](http://help.coffeeangel.com/en/articles/11193949-customs-import-duty-guide.md): Explains customs charges, import duties, and what international customers should expect.
- [Local Collection: How It Works](http://help.coffeeangel.com/en/articles/11193960-local-collection-how-it-works.md): Explains the process for ordering online and collecting in-store.
- [What to Do If My Order Is Delayed or Lost](http://help.coffeeangel.com/en/articles/11193963-what-to-do-if-my-order-is-delayed-or-lost.md): Provides clear steps for customers if their order is late or missing.
- [Comprehensive Shipping Rates Table](http://help.coffeeangel.com/en/articles/11193883-comprehensive-shipping-rates-table.md): Below you’ll find detailed shipping rates for all destinations, including Ireland, UK, EU, and international orders. Prices include 23% VAT

## Payments & Checkout

- [Payment Methods Accepted](http://help.coffeeangel.com/en/articles/11198953-payment-methods-accepted.md): We want to make your shopping experience as smooth as possible. That’s why we offer a variety of secure payment options at checkout.
- [Klarna Payments](http://help.coffeeangel.com/en/articles/11180170-klarna-payments.md): FAQ for Coffeeangel Customers
- [How to Use Gift Cards & Store Credit at Checkout](http://help.coffeeangel.com/en/articles/11198989-how-to-use-gift-cards-store-credit-at-checkout.md): How to redeem an Online eGift Card or store credit at the coffeeangel.com checkout.
- [Troubleshooting Payment Issues](http://help.coffeeangel.com/en/articles/11198996-troubleshooting-payment-issues.md): If you’re having trouble paying at checkout, don’t worry-most issues are easy to fix.
- [Security & Safe Shopping Online](http://help.coffeeangel.com/en/articles/11199005-security-safe-shopping-online.md): Your security is our priority at Coffeeangel. Here’s how we keep your information safe:
- [Payment FAQs](http://help.coffeeangel.com/en/articles/11199016-payment-faqs.md)

## Subscriptions

- [Managing Your Coffeeangel Subscription](http://help.coffeeangel.com/en/articles/11194039-managing-your-coffeeangel-subscription.md): A step-by-step guide on how to view, change, skip, pause or cancel your subscription from your account.
- [Gift Subscriptions at Coffeeangel](http://help.coffeeangel.com/en/articles/11194121-gift-subscriptions-at-coffeeangel.md)
- [Subscription Benefits & Terms](http://help.coffeeangel.com/en/articles/11194109-subscription-benefits-terms.md): Enjoy fresh, expertly roasted coffee delivered to your door on your schedule – and save every time.
- [Troubleshooting Subscription Payments](http://help.coffeeangel.com/en/articles/11194111-troubleshooting-subscription-payments.md): Having trouble with your subscription payment? Here’s how to fix it quickly:
- [Subscription & Gift Subscription FAQ](http://help.coffeeangel.com/en/articles/11194114-subscription-gift-subscription-faq.md): Answers to frequently asked questions
- [Subscription price changes at Coffeeangel](http://help.coffeeangel.com/en/articles/13229566-subscription-price-changes-at-coffeeangel.md)

## Gift Cards & Store Credit

- [Gift Cards Overview: Online, Café & Coffee Card Bundle](http://help.coffeeangel.com/en/articles/11194188-gift-cards-overview-online-cafe-coffee-card-bundle.md)
- [How to Purchase & Redeem Online eGift Cards](http://help.coffeeangel.com/en/articles/11194195-how-to-purchase-redeem-online-egift-cards.md)
- [How to Purchase & Redeem Café Gift Cards](http://help.coffeeangel.com/en/articles/11194203-how-to-purchase-redeem-cafe-gift-cards.md)
- [Coffee Card Bundle](http://help.coffeeangel.com/en/articles/11193766-coffee-card-bundle.md): Explains what the Coffee Card Bundle is, how it works, where it can be used and how it differs from other Coffeeangel gift cards.
- [Checking Your Gift Card or Store Credit Balance](http://help.coffeeangel.com/en/articles/11194356-checking-your-gift-card-or-store-credit-balance.md): Paste your code on one page and we will tell you which system it belongs to and show your balance.
- [Gift Card & Store Credit FAQ](http://help.coffeeangel.com/en/articles/11194361-gift-card-store-credit-faq.md)
- [Coffeeangel eGift Cards, Store Credit & Online Rewards](http://help.coffeeangel.com/en/articles/13660274-coffeeangel-egift-cards-store-credit-online-rewards.md)
- [Online Loyalty & Rewards \(coffeeangel.com only\)](http://help.coffeeangel.com/en/articles/13660219-online-loyalty-rewards-coffeeangel-com-only.md)
- [How to Send a Coffee Gift \(Quick Digital Surprise\)](http://help.coffeeangel.com/en/articles/13737732-how-to-send-a-coffee-gift-quick-digital-surprise.md): How Send a Coffee works: buy online, we email a code during business hours, then they redeem it in any of our cafés.
- [Can I use an online gift card in a café \(or a café card online?\)](http://help.coffeeangel.com/en/articles/15855985-can-i-use-an-online-gift-card-in-a-cafe-or-a-cafe-card-online.md)
- [Store Credit + Subscriptions](http://help.coffeeangel.com/en/articles/6471974-store-credit-subscriptions.md): Can Store Credit be used / redeemed to pay for my Subscription

## Café Gift Cards & Loyalty

- [Coffeeangel Café Loyalty Programme](http://help.coffeeangel.com/en/articles/11537148-coffeeangel-cafe-loyalty-programme.md): Café loyalty: earn 5 points per €1 on food, drink and retail coffee. Hardware and brewing tools — grinders, brewers, kettles and scales — do not earn points. 100 points = €1.00 off. Pick a reward n...

## Office Catering & Corporate Services

- [Office Catering at Coffeeangel](http://help.coffeeangel.com/en/articles/9502031-office-catering-at-coffeeangel.md): Answers to frequently asked questions about our office catering service
- [Coffeeangel Office Catering Menu](http://help.coffeeangel.com/en/articles/11196931-coffeeangel-office-catering-menu.md): Explore our freshly prepared office catering options, baked daily in the Coffeeangel Kitchen.
- [Can my company open a credit account?](http://help.coffeeangel.com/en/articles/8659250-can-my-company-open-a-credit-account.md): How a Coffeeangel Corporate Credit Account works: monthly VAT invoicing, 14-day direct debit and 5% off food, drink and retail coffee \(not hardware or brewing tools\) applied at month end. Loyalty p...
- [Office Catering – Quotes](http://help.coffeeangel.com/en/articles/15692053-office-catering-quotes.md)

## Account & Technical Support

- [Creating & Managing Your Coffeeangel Account](http://help.coffeeangel.com/en/articles/11198701-creating-managing-your-coffeeangel-account.md): Creating an account with Coffeeangel gives you access to order tracking, store credit, subscriptions, and more.
- [Troubleshooting Account Login Issues](http://help.coffeeangel.com/en/articles/11198811-troubleshooting-account-login-issues.md): Having trouble logging in? Here are some quick solutions:
- [Updating Personal or Delivery Details](http://help.coffeeangel.com/en/articles/11198853-updating-personal-or-delivery-details.md): Keep your details up to date to ensure smooth deliveries and communications.
- [Website Troubleshooting & Technical Issues](http://help.coffeeangel.com/en/articles/11198860-website-troubleshooting-technical-issues.md): If you’re experiencing problems on coffeeangel.com, try these steps:
- [Privacy & Data Protection](http://help.coffeeangel.com/en/articles/11198865-privacy-data-protection.md): Your privacy is important to us. Here’s how we protect your data:
- [Accessibility Support](http://help.coffeeangel.com/en/articles/11198868-accessibility-support.md): Coffeeangel is committed to making our website and services accessible to all customers.

## Trade & Hospitality Equipment Enquiries

- [Trade Equipment & B2B Solutions – Meet Workflow](http://help.coffeeangel.com/en/articles/11198888-trade-equipment-b2b-solutions-meet-workflow.md): Are you a coffeeshop, restaurant or hospitality business looking for professional equipment, operational consulting or efficiency solutions?

## Consumer Rights & Returns

- [Returns & Refunds Policy](http://help.coffeeangel.com/en/articles/11241893-returns-refunds-policy.md): At Coffeeangel, we want you to love your purchase. If something isn’t right, here’s how we’ll make it right.
- [Your Consumer Rights \(EU\)](http://help.coffeeangel.com/en/articles/11246142-your-consumer-rights-eu.md): When you shop with Coffeeangel, EU law protects you with these key rights:
- [How to Return an Item](http://help.coffeeangel.com/en/articles/11246153-how-to-return-an-item.md)
- [Delivery & Shipping Rights](http://help.coffeeangel.com/en/articles/11246627-delivery-shipping-rights.md)
- [Faulty or Damaged Items](http://help.coffeeangel.com/en/articles/11246825-faulty-or-damaged-items.md)
- [Returns & Refunds FAQ](http://help.coffeeangel.com/en/articles/11247193-returns-refunds-faq.md)
- [Can I return or exchange my online order at a Coffeeangel store?](http://help.coffeeangel.com/en/articles/14087610-can-i-return-or-exchange-my-online-order-at-a-coffeeangel-store.md): Important information about returning or exchanging online orders

## Coffee & Brewing

- [Which coffee to select?](http://help.coffeeangel.com/en/articles/3993527-which-coffee-to-select.md): How to choose a Coffeeangel coffee based on whether you drink it black or with milk and how you brew it.
- [What grind should I choose for my brewer?](http://help.coffeeangel.com/en/articles/3993634-what-grind-should-i-choose-for-my-brewer.md): Which grind option to select for your brewer and what to pick when you are buying coffee as a gift.
- [Home brewing options](http://help.coffeeangel.com/en/articles/3993562-home-brewing-options.md): Our suggested brewers for making coffee at home including the French Press, Clever Dripper and Moka Pot.
- [What espresso grind suits my machine?](http://help.coffeeangel.com/en/articles/4182245-what-espresso-grind-suits-my-machine.md): What is the difference between the two espresso grind size options?
- [How long will ground coffee stay fresh for?](http://help.coffeeangel.com/en/articles/5806991-how-long-will-ground-coffee-stay-fresh-for.md): How long freshly roasted coffee stays at its best and why pre-ground coffee loses its aromas faster.
- [Which Peak Water filter do I need?](http://help.coffeeangel.com/en/articles/8238038-which-peak-water-filter-do-i-need.md): Which filter is better for me – Precision \(original\) or Endurance \(new\)?

## About Coffeeangel

- [Jobs at Coffeeangel](http://help.coffeeangel.com/en/articles/9501990-jobs-at-coffeeangel.md): Open roles at Coffeeangel and how to apply.