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My account login details not recognised...
My account login details not recognised...

Existing customer account email and password not being accepted

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Written by Support
Updated over a week ago

Hi there. Firstly, apologies for the confusion and hassle! We launched a brand new website back in December 2020 πŸš€

There are lots of new features and options included that we do hope you'll appreciate:

  • recurring subscriptions on some of your perennial favourites,

  • the ability to send personalised eGift Cards,

  • check out swiftly using Apple / Google Pay, etc.

But sadly we were unable to transfer over existing customer account details from our old site - due to both technical issues and some GDPR concerns. I'm afraid you will need to register your details once again... hope that's OK!

We promise we won't ask you to do this again any time soon. And do remember to sign up to our newsletter to ensure you're one of the first to hear about new coffees, updates and promotions.

If you have already registered and are unable to log in, please try resetting your password here - ensuring to use the same email address you registered with. Also, please do check your SPAM folder if you don't receive an email within the next few minutes.

If you are still unable to login, please message us using the support chat widget below or by filling in your details on our Contact Page. We'll get back to you as quickly as we can.

And please feel free come back to us if you have any issues with the site!!!

Hope this helps!

Karl πŸ˜‡

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